Blissful Home 100-Day Returns & Money-Back Guarantee

At Blissful Home, we believe shopping for your family should feel simple and reassuring.

Eligible full-priced purchases are covered by our 100-Day Money-Back Guarantee. If you are not satisfied with your purchase, you may request a return within 100 days of receiving your order, subject to the conditions below.

If the supplied filter cartridge has been opened or used, a $29.50 cartridge replacement fee will be deducted from the approved refund.

Our voluntary guarantee is provided in addition to your rights under Australian Consumer Law.

Tap Compatibility

Our tap filters are designed to fit up to 95% of standard Australian mixer taps and include multiple metal adapters.

However, some tap designs are not compatible.

If you are unsure, please email a clear photograph of your tap to hi@blissfulhome.com.au before ordering. Our Australian team will help assess compatibility and identify the adapter you may require.

Return Eligibility

To qualify for a return under our voluntary 100-Day Guarantee:

• You must contact us within 100 days of receiving your order.

• Proof of purchase must be provided.

• The filter body, diverter, adapters, washers, tools, accessories, manuals and original packaging must be returned.

• Reusable components must be clean, dry and in as-new condition.

• The product must not have scratches, dents, stains, damaged threads, marks or other signs of misuse or avoidable damage.

• The product must not be modified, dismantled or damaged through incorrect installation or removal.

Reasonable installation and brief testing are permitted under the 100-Day Guarantee. However, damage, excessive wear or deterioration caused by misuse is not covered.

Please contact hi@blissfulhome.com.au and receive return approval before sending anything back. Unapproved returns may not be accepted.

Unused Returns

For an unused return:

• The product must not have been installed or used.

• The filter cartridge must remain unopened and unused.

• All components and packaging must be returned in their original condition.

• Return shipping is the customer’s responsibility.

If the return is approved following inspection, no cartridge replacement fee will apply.

Opened or Used Filter Cartridges

Filter cartridges are consumable hygiene products and cannot be resold once opened or used.

If the supplied cartridge has been opened, used, exhausted, discarded or is otherwise unsuitable for resale, a $29.50 cartridge replacement fee will be deducted from the approved refund.

For hygiene reasons, please do not return a used cartridge unless our team specifically requests it.

This deduction applies only to returns made under our voluntary 100-Day Guarantee. It does not apply where a customer is entitled to a remedy under Australian Consumer Law.

Change-of-Mind Returns

Change-of-mind returns may be requested within 100 days of delivery, subject to the eligibility requirements above.

For approved change-of-mind returns:

• The product must be completely unused and in its original condition.

• Return shipping costs are the customer’s responsibility.

• Original shipping or priority-processing charges are non-refundable where permitted by law.

• We recommend using tracked return shipping, as Blissful Home cannot accept responsibility for returns lost in transit.

Sale Items and Promotional Orders

Change-of-mind returns for products purchased during sitewide sales, promotional campaigns, clearance events, bundle offers or with discount codes may be limited to:

• Store credit; or

• Product exchange.

Any applicable exclusion will be clearly disclosed before purchase.

These conditions do not affect any rights or remedies available under Australian Consumer Law.

Damaged, Faulty or Incorrect Items

Please inspect your order after delivery.

If the product arrives damaged, faulty, defective, incorrect or significantly different from its description, contact hi@blissfulhome.com.au with your order details, photographs and a description of the issue.

We will assess the matter and provide an appropriate remedy in accordance with Australian Consumer Law.

The $29.50 cartridge replacement fee and voluntary return-condition requirements do not limit remedies available for products that fail to meet an Australian Consumer Guarantee.

Damage Caused by Installation or Misuse

Our voluntary guarantee does not cover damage caused by:

• Incorrect installation or removal

• Cross-threading or stripped threads

• Overtightening

• Using incompatible adapters or tools

• Dropping or striking the product

• Unauthorised modifications

• Misuse or failure to follow the installation instructions

This exclusion does not limit any rights that may apply under Australian Consumer Law.

Non-Returnable Products

For health, safety and hygiene reasons, certain products may not qualify for change-of-mind returns, including:

• Used replacement filter cartridges

• Personal-care or hygiene products

• Custom-made or personalised products

• Special-order products

• Perishable goods

• Hazardous materials, flammable liquids or gases

Product-specific exclusions will be disclosed before purchase.

Refund Processing

Once your return has been received and inspected, we will notify you of the outcome.

If approved, the applicable refund—less the $29.50 cartridge replacement fee where relevant—will be returned to your original payment method within 10 business days.

Banks and payment providers may require additional processing time. If more than 15 business days have passed since your refund was approved, please contact hi@blissfulhome.com.au.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

Need Help?

For assistance with compatibility, returns, refunds or your order, contact:

hi@blissfulhome.com.au

Warm regards,

Sheridan & Jimmy
Founders, Blissful Home